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Powerful tools such as Xstreamer™, a downloadable application that
provides real-time customer experience feedback in a ticker-like
tool allowing you to easily keep a finger on pulse of your
customers. |
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Marketing savvy reporting that goes beyond the basics with
intelligence such as high, medium and low customer value
segmentation, trend analysis and predictive modeling |
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comprehensive range of both tactical and strategic customer
experience management solutions from web based usability testing
to brand innovation sessions. |
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SiteSurf™
SiteSurf is an industry leading application that facilitates real time, web-based
usability testing without a download required on the part of the user. SiteSurf captures what users do,
when they do it, and how they feel about doing it through a task-driven assessment architecture.
This essential customer experience management tool saves clients time and money while empowering them to
deliver quality customer experiences that lead to increased sales and repeat visits. This strategic
application can also be used to gather competitive intelligence by allowing study participants to surf
competitive sites and report back on their experience quickly and easily.
Additionally, this flexible tool can be used to facilitate customer-driven comparisons between multiple
site designs, advertising campaigns, copy testing or even interactive games. The result is empowering
insight that communicates experiential, heuristic feedback. |
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SiteSurf Demo |
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