CRM Metrix is a high-energy, high-expectation, high-reward culture. We strive to build a cohesive team where people are treated fairly and with respect. We believe that we are the best in the customer experience management industry, and we are always looking for outstanding individuals to enhance our growth. We reward excellence in all functional areas and welcome diversity in ideas, backgrounds and experience. We operate under the principle that each member of the CRM Metrix team is critical to our success as a whole. 

We currently have the following openings in our New York City office:

Account DIRECTOR

Requirements:

> 4-6 years experience in market research, client service and project management

> Strong desire to expand their client service and project management experience.

> Experience in market research, marketing analytics and interactive marketing strategy 

> An understanding of the online research industry and industry trends a strong plus.

Responsibilities:

> Daily client contact
> Extremely detail-oriented
> A proven problem-solver
> Experience in streamlining processes
> Managing multiple project timelines and deadlines simultaneously
> A strong interest in online/offline marketing, research and advertising

PROGRAMMER/ANALYST

Requirements:

> Ideal candidate will mentor project team members, will also perform reviews of their work products and identify issues that impact a project, participate in project meetings and should be well versed with Project monitoring tools.

> Uncover client requirements via industry standard analysis techniques such as data flow modeling, case analysis, workflow analysis, data modeling, Normalization and object modeling.

> Use prototyping, where possible, to solidify client requirements in conjunction with Software Developers

> Minimum of 5 years experience in the software development or related field;

> Minimum of 3 years experience with Object Oriented Design and Development;

> Min. of 3 years experience working with Oracle, PL/SQL, stored procedures, functions, triggers and/or SQL server ;

> Minimum of 2 years experience in developing applications using Microsoft .NET toolset;

> Experience with Installation and Configuration of Network, firewalls, routers, switches and Server Hardening

Responsibilities:

> The Programmer / Analyst will design, develop and implement new software applications to provide future growth and stability for CRM metrix’s business operations and client needs.
> He/she, while meeting the current business requirements, should also be able to forecast/advise the management on the future requirements of the Business.
> Communicates with customers to identify the business requirements.
> Documents and confirms understanding of the business requirements via use cases and Prototyping.
> Exceptional problem-solving skills, analytical abilities and attention to detail Upon approval of design, develops and implements the assigned tasks.
> Ensures integration with other systems is error free and controls risks are mitigated.
> Keeps abreast with the latest advances in software development technologies.

Please send qualified resumes to: jobs @ crmmetrix.com along with salary requirements. Salary commensurate with experience.  No phone calls please. CRM Metrix is an Equal Opportunity Employer.