Employment Opportunities

CRM Metrix is a high-energy, high-expectation, high-reward culture. We strive to build a cohesive team where people are treated fairly and with respect. We believe that we are the best in the customer experience management industry, and we are always looking for outstanding individuals to enhance our growth. We reward excellence in all functional areas and welcome diversity in ideas, backgrounds and experience. We operate under the principle that each member of the CRM Metrix team is critical to our success as a whole. 

We currently have the following openings in our New York City/New Jersey office:

Account Director

Requirements:

• 4-6 years experience in market research, client service and project management
• Strong desire to expand their client service and project management experience.
• Experience in market research, marketing analytics and interactive marketing strategy 
• An understanding of the online research industry and industry trends a strong plus.

Responsibilities:

• Daily client contact
• Extremely detail-oriented
• A proven problem-solver
• Experience in streamlining processes
• Managing multiple project timelines and deadlines simultaneously
• A strong interest in online/offline marketing, research and advertising

Programmer/Analyst

Requirements:

• Ideal candidate will mentor project team members, will also perform reviews of their work products and identify issues that impact a project, participate in project meetings and should be well versed with Project monitoring tools.
• Uncover client requirements via industry standard analysis techniques such as data flow modeling, case analysis, workflow analysis, data modeling, Normalization and object modeling.
• Use prototyping, where possible, to solidify client requirements in conjunction with Software Developers
• Minimum of 5 years experience in the software development or related field;
• Minimum of 3 years experience with Object Oriented Design and Development;
• Min. of 3 years experience working with Oracle, PL/SQL, stored procedures, functions, triggers and/or SQL server ;
• Minimum of 2 years experience in developing applications using Microsoft .NET toolset;
• Experience with Installation and Configuration of Network, firewalls, routers, switches and Server Hardening

Responsibilities:

• The Programmer / Analyst will design, develop and implement new software applications to provide future growth and stability for CRM metrix’s business operations and client needs.
• He/she, while meeting the current business requirements, should also be able to forecast/advise the management on the future requirements of the Business.
• Communicates with customers to identify the business requirements.
• Documents and confirms understanding of the business requirements via use cases and Prototyping.
• Exceptional problem-solving skills, analytical abilities and attention to detail Upon approval of design, develops and implements the assigned tasks.
• Ensures integration with other systems is error free and controls risks are mitigated.
• Keeps abreast with the latest advances in software development technologies.

Functional Analyst

Requirements:

• Candidate should be an expert in a certain functional area of a business. He/she should provide user training and help in preparing the training materials.
• Should have a bachelors or masters degree in Finance and have experience with the industry best practices. He/she will use their knowledge to improve the efficiency of the function at the company.

Responsibilities:

• Carry out Functional requirement gathering activity with various Business groups
• Prepare Functional Requirement & Use Case document and get approvals from Stake holders
• Should be able to perform functional analysis
• Should be able to perform Estimation using Function Point method -Achieve the project milestones with quality and agreed deadlines
• The person needs to be very assertive and result driven irrespective of constraints.
• Perform analysis, planning, establishment of requirements, functional modeling, development of procedures, development of functional architectures, and other related management and technical duties.
• Analyzes user needs to determine functional and cross-functional requirements.
• Perform allocation to identify required tasks and their interrelationships.
• Analyze problem in terms of information and conceptualizes and defines problem and formulates solutions.
• Prepare reports to management defining problem, evaluation, and possible solution.
• Interface with other departments in representing the customer in the course of conducting interoperability assessments and implementation of interoperability and supportability procedures.
• Operate independently and react rapidly in a complex organizational environment with daily customer interchange and multi-faceted tasking while providing insights and independent thought and advice on interoperability areas.
• Maintain state-of-the-art knowledge and compiles information into recommendations/analyses and participates in marketing presentations where application requires technical expert.
• May conduct research for, or write portions of technical proposals.
• Responsible for interviewing stakeholders, documenting business requirements and highlighting inconsistencies with quick resolution -Prepare detailed work flows and diagrams