website satisfaction (USA) website satisfaction (France)
      
   
  Key Benefits  
  > Identify your high, medium, and low value customer segments  
     
  > Discover how your website impacts brand affinity and purchase intent  
     
  > Learn what media mix results in the highest ROI  
     
  > Track and increase site satisfaction, brand affinity and loyalty over time.  
     
  > Gain strategic insight into customer satisfaction and brand loyalty  
     
  > Cross tab data in real time to analyze trends and model future behavior  
     
  > Reduce costs through transforming your website into a customer service center  
     
  > Prioritize future site improvements based on projected bottom line impact  
     
   
 

:: BRAND SCORE CARD
   

Brand ScoreCard™ is a break-through solution for innovative marketers who need to compete more effectively by having a clear, continuous understanding of how their marketing efforts are affecting their brand equity-both online and off. This knowledge pays off in significant dividends through increased sales, higher retention and more cost effective media spending.

Traditional brand image studies are expensive and time-consuming. Brand Score Card solves this problem through the use of targeted double opt-in email surveys that capture ongoing customer brand metrics. Clients review this insight by accessing CRM Metrix's robust cross-channel reporting tool, which allows them to understand what marketing initiatives (advertising, in-store promotions, email campaigns, etc.) receive the best results, as well as how their website investments are paying off (impact on purchase intent, brand awareness, satisfaction, etc.).


>> NEXT STEPS
 

Request a demo by email

Request a demonstration by telephone

 
USA Office
Hemen Patel : 201.617.9889

Europe Office

Laurent Flores : (33) 1 41 05 90 17
Guilluame Weill :
(33) 1
41 05 90 18