ABOUT US

Our Mission
CRM Metrix provides clients with actionable insights, gathered through ongoing consumer conversations that lead to profitable relationships.

Data is dead, Insight is alive
The company's integrated Customer Experience Management solutions suite is driven by real-time intelligence, enabling global businesses to better understand their customers and take swift action to improve customer satisfaction, increase revenue and reduce costs.

Powerful technology inspired by the bottom line
CRM Metrix has created the industry's first and only 24/7 customized data collection, analysis and delivery platform to track mission-critical customer feedback related to market needs insights, brand affinity, and satisfaction.

A system designed by marketers for marketers
The fast and efficient ASP-based system collects and aggregates customer feedback, delivering real-time analysis through relevant "radars" of actionable information, communicated in clear marketing language and supported by scientific foundation.

Continuous access to customer intelligence, online and off
By leveraging customer interactions across channels, CRM Metrix’s clients have a continuous finger on the pulse of their market. CRM Metrix solutions enable clients to engage in ongoing conversations with both customers and non-customers alike, leading to better insights, increased acquisition and stronger relationships among all customer segments.

Fortune 500 companies see the value of CRMMetrix solutions
CRM Metrix's breakthrough suite of integrated strategic and tactical customer experience solutions have been adopted by a growing list of Fortune 500 companies including Procter and Gamble, Kraft, Levis, Bayer, J&J and others. The company's success is attributed to delivering customer intelligence solutions that transform data into powerful, actionable insights within a user-friendly marketing framework.